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Quiz 3

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Service Excellence
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1. It is the spa receptionist’s job to guide the guest to their next treatment.
YES – The receptionist should have shared the details and how to proceed when the guest first checked in NO – It is essential for the spa therapist to guide the guest to the next treatment, such as by mentioning name of the next therapist and confirm the treatment type
2. Which of the following demonstrates a show of care to the guest’s well-being?
Ask if the guest was comfortable every 10 minutes Slowly apply products or towels by dabbing on the skin whenever there was an extreme change in temperature Have a pleasant chat with the guest when the product is setting in Introduce yourself to the guest
3. How can the spa therapist show care before commencing the treatment?
Describe the treatment by including the benefits and techniques that will address to the guest concern Ask about the guest’s daily routine Inquire what the guest had done during their stay All of the above
4. What should the spa therapist do when there was a loud disturbance outside the treatment room?
Softly apologize to the guest and continue with the treatment Excuse yourself and go out to check on the caused for the disturbance There is no need to say anything as the guest is in deep sleep anyway Softly apologize to the guest and make sure to reflect with the team later to work on a way to minimize or eliminate the disturbance in the future
5. What should the spa therapist do after completing the treatment?
Help the guest put on their robe and get off the treatment bed Offer a beverage and remind them to take all personal belongings Present the guest a range of products and go through each item with hope that they will purchase something Tell the guest any medical concerns they should worry about